Figuring out how to navigate through working life can be a struggle. Coming straight out of college or university, it might even feel like a culture shock! Things are a little different when you start work. Expectations are higher and you’ll have to work with many different characters (sometimes those that are totally opposite from yours).
In college or school, these things are temporary. After the term’s over, you’ll likely not have to see that person again, especially if you both didn’t really vibe with each other. But work is a long-term thing! Luckily, Kuick Culture has thought this all through and are presenting a series of programmes to help us all be better prepared for the workplace.
Scroll through the programmes and see if any of them fits your needs. The best part? They’re all free so you won’t have to spend money picking up these super useful skills.
Tighten your customer service skills
Are you working in the customer service department? You’ll find that you need great social skills because you’ll be dealing with people most of the time. As the saying goes, customers are always right and customer service executives need to be approachable, helpful and even cheerful at all times!
Some people naturally have these skills, but some of us may need a little more practice. Think Codex’s CENTRIC Customer Service Excellence Simulation allows you to do just that as it creates a real-life working environment so you can have a go at handling a work situation. It focuses on service excellence, service quality and situational awareness so you’ll better serve others!
During the programme hosted by Andrew Lau, CEO and Co-Founder of Think Codex, you can apply specific customer service theories to the problems presented to you. You’ll also have time to try different methods to achieve more effective outcomes in the workplace. The host will also help you to have a personal improvement plan so you can identify the areas you can work on.
To sign up, head over to this link!
Date: Wednesday, 27 February 2019
Time: 9.00am – 12.00pm
Venue: Chicago Room @ iSpace PJ (8, Jalan PJU 8/8A, Damansara Perdana, 47820 Petaling Jaya, Selangor)